Frequently Asked Questions
We have put together a list of the most commonly asked Questions and Answers!
Select a category or browse our list of our frequently asked questions. If you have any further questions please contact us
Do carers get a discount
All Adults and Children attending the event will require a full price entry ticket.
Is there accessible parking?
Yes, there will be dedicated accessible parking are for Blue Badge Holders only. Please follow signs!
Are there accessible toilets
Yes, there will be dedicated accessible loos at locations around the event area.
Is there a taxi pick up /drop off area
Yes, please ask your driver to follow event signage, please be aware that due to the large amount of vehicles leaving the event, taxi’s should be ordered for 11.30pm.
Can we bring our own food and drink?
Yes, there are no restrictions on the food and drink you bring except for BBQ’s which are strictly forbidden.
Are fairground rides included in my ticket?
Sorry, no. Traders, concessions and fairground rides are all pay as you go at the event.
Can we bring our dog to the event?
Generally pets are not permitted at our events but please check with the organiser. You may be refused entry to some events if you have a pet with you.
Can we bring chairs, tables and blankets?
Yes! We encourage you to make yourself comfortable! There is plenty of space!
What happens if the weather is bad?
The show must go on! Fireworks are waterproofed and are not affected by the weather, wind can have an effect on the performance of skydivers and hot air balloons. Dress appropriately for the conditions!
Is there a cash machine at the event
No so please bring cash with you, many of our vendors and attractions also accept card payments.
What is the latest we can arrive
Gates at some events are closed for safety, closing times will be detailed in the event schedule.
Is parking free?
This is dependent on the venue, see ticket options for your chosen event.
Do we need tickets for infants?
Yes, infant tickets are charged at £1.00!
Can I pay at the gate?
Tickets may be available on the day but all of our events have capacity limits and are likely to sell out in advance so make sure you get them early!
I have lost my ticket. What can I do?
Firstly check your spam or junk folder, if you cannot find them, email email@example.com with as much info about your booking as possible, we will do our best to find your tickets and email them to you!
Can we bring a gazebo?
There is a limited amount of gazebo pitches available for each event, you will be allocated a gazebo pitch 4m wide x 6m deep to setup your own gazebo. Max gazebo size is 3m x 3m. Gazebo permits must be purchased alongside entry tickets. You can bring small beach tents and fishing umbrellas into the general arenas.
Camping (certain events)
What time can we arrive?
You can arrive to set up camp anytime after midday on Saturday, you must leave by 10.30am on Sunday morning.
What facilities are there?
There will be access to personal drinking water and toilets but there is no electricity or effluent waste disposal. Please bring your own cooking / cleaning water with you and take your rubbish home with you.
Can we watch the fireworks from the camp?
No you will need to watch the fireworks from the audience area.
Where do we pitch? and where do we park?
The campsite is first come first served, you will park your car alongside your designated pitch.